Service Manager

We are now looking for a Service Manager!

At Tampnet, we embrace an entrepreneurial mindset and are fortunate to work with talented colleagues across different geographies, all aligned toward a common goal — to continuously move Tampnet forward. As the world’s leading offshore communications provider, we are proud to contribute to a greener planet while enhancing the quality of life for others.

Our core values guide the way we work: we are Dedicated, Reliable, Innovative, Caring and we act with Integrity — together, we represent the Tampnet DRIVE.

By joining us, you will become part of a company that values innovation, collaboration, and employee well-being. We take pride in fostering a positive work environment and offer various initiatives for professional and social enrichment, including training sessions, weekly padel games, team-building activities, summer events, and activity competitions such as "Tampnet on the Move".

Main responsibility and tasks

• Produce project management and engineering deliverables, work packages, drawings, documentation and solutions for use by Oil & Gas operators’ as well as construction crews to install telecom infrastructure offshore

• Apply appropriate project management and engineering principles, best practices and know how, what and when there are key project inputs and outputs supposed to be applied

• Know, learn, understand and apply customer technical requirements and apply to deliverables that are being produced

• Lead the development and execution of project plans

• Lead the representation of the project internally through verbal and written correspondence

• Lead the development, analysis, and reporting of project KPIs

• Liaise with peers and stakeholders such as subject matter experts, other disciplines, to deliver an integrated and correct solution to customers

• Collaborate and knowledge share with the other technology verticals to further develop and improve existing solutions for a continuous improvement from Project Quality, i.e. interaction with the LoS, Optical, LTE and MPLS verticals

• Strategic point of contact for customer(s), establish strong relationships and oversee and coordinate customer activities for the assigned customer(s)

• Ensure that operational changes like rig moves, spectrum changes, operator change, Third Party changes, and backhaul changes are understood and delivered within the agreed time frame

• Work with Operations team to maintain and improve the service delivery process

• Monitor service levels, follow up Operations team to avoid breaches

• Analysis of overall service performance, incidents, root cause analysis and possible areas of concern

• Govern problem management and create service improvement plans

• Monitor client complaints and take required action where necessary

• Encourage respective discipline managers to implement creative solutions

Required qualifications

• Bachelor’s degree from university required or relevant experience required minimum 3 years in Project Management and/or Service Delivery with offshore Oil & Gas or related field

• Experience in Telecommunications

• Analytical skills

• Strong written and verbal communication skills

• High level of customer service skills

• Networking knowledge is a plus

Security requirements

To be a current candidate for the position, you must be Security Cleared (or eligible for Security clearance in Norway) and authorised according to the Norwegian Security Act. Read more about security clearance at https://www.nsm.no/.

Personal qualities

• Flexible, reliable, inquisitive and proactive

• High degree of organizational and documentation skills

• Ability to cope with a high pace of work in a hectic environment

• Structured, ability to work independently and possess good collaborative skills

• Willingness to travel when needed

We offer

• Varied working days with independence and challenging tasks

• Great opportunities for professional and personal development in a growing company

• Professional and social work environment

• Interact with exciting customers, projects and new technology

• Competitive compensation and a omprehensive benefits package

• Modern office locations

As a part of Tampnet’s ESG responsibility, we have the ambition to build a strong, diverse, and inclusive company culture with a focus on gender equality. Our mission is to close the gender gap, promote equality, and contribute to a sustainable future for business and society.

Our target is to reach 30% women in Tampnet, and that is why we strive to achieve 1 of 3 candidates to be women in our final candidate pool.