Operations Technician (Part Time)

Tampnet is in need of a part-time employee for our Network Operations Center in Katy, Tx!

The Network Operations Center (NOC) primarily serves the offshore industry and operates 24/7 on a rotating schedule that includes day, evening, and night shifts. The NOC is the hub of activity at Tampnet and you will work in a team that serves as the central point of contact for several departments, including Mobile, LTE, Satellite, Microwave, Subsea Fibre, Optics, and MPLS.

Tampnet prioritizes the continuous development of its employees, offering students a great opportunity to grow in various fields and within the company. The Operations team currently consists of 6 full-time employees and 3 part-time employees.

You will receive thorough training from the team, be assigned a mentor, and tasks will be adjusted based on your level of expertise.

Tampnet places a high value on a positive work environment and offers various initiatives for professional and social enrichment, training sessions, team-building activities, summer events, and activity competitions like "Tampnet on the Move."

The Operations Technician (OT) is part of the Network Operations Centre (NOC) Team. The main tasks will be customer support, which involves receiving, registering, resolving, and monitoring customer queries and events from our monitoring systems and other relevant tasks related to the NOC function.

This position averages approximately 20 hours per week, and follows a rotating shift schedule of either 8a-12p or 7p-11p, alternating weekly, including weekends and holidays. Initial training will be conducted during weekday day shifts (Monday–Friday). Work schedules are subject to change in accordance with business requirements. This position is on-site.

Main responsibility and tasks

• Perform general operational duties

• Responsible for receiving customer calls and working with customers to understand and resolve technical issues

• Responsible for completing daily / nightly NOC checklists and archive reports

• Coordination of planned work in the network

• SLA Uptime Calculations and Reporting

• Administration of users

• Analyzing events/incidents

• Problem Solving

• Contribute to a positive work environment in the team/department

• In an emergency, an alternative Operation Center may be established temporarily outside Tampnet Inc. in Houston

• Perform other technical tasks within their area of expertise

Qualifications

• Minimum Computer Science, Telecom or similar degree program, or equivalent work-related experience

• Strong analytic and communication skills (written and verbal).

Personal qualities

• Clear communication

• Customer and solution-oriented approach

• Analytical and structured, with the ability to complete tasks

• Ability to make decisions in critical situations

• Great capacity for work

• Proactive and process-oriented approach

• Brave and enterprising with execution ability

We can offer

• Varied working days with independence and challenging tasks

• Great opportunities for professional and personal development in a growing company

• Professional and social work environment

• Interact with exciting customers, projects, and new technology

• Versatile and challenging tasks in an ultramodern operation center

• Competitive compensation plus benefits package

As a part of Tampnet’s ESG responsibility, we have the ambition to build a strong, diverse, and inclusive company culture with a focus on gender equality. Our mission is to close the gender gap, promote equality, and contribute to a sustainable future for business and society.

Our values are to be dedicated, caring, show integrity, be innovative, and be reliable. We believe in these qualities, which are essential for building an even stronger Tampnet.